TERMS & CONDITIONS

1. GENERAL

a) This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable, along with the amended provisions relating to electronic records in various statutes. Being generated by a computer system, it does not require any physical or digital signatures.

b) This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandate publishing the rules and regulations, privacy policy, and terms of use for access or usage of [www.sugarvedaa.com].

c) The domain name [www.sugarvedaa.com] (“Website”), including all its services, is owned and operated by Sugarvedaa, a company registered in 2023 under the Companies Act, 2013, having its registered office at Dhanbad, Jharkhand.
The expression "Company" shall, unless repugnant to the context, include its representatives, employees, directors, officers, agents, successors, and assigns.
Sugarvedaa is a wellness brand offering herbal supplements compliant with FSSAI guidelines for dietary and nutraceutical products.

d) For these Terms of Use (“Terms”):
i) The term ‘User’ shall mean any person accessing the Website who is competent to contract under the Indian Contract Act, 1872.
ii) The terms ‘We’, ‘Us’, ‘Our’ refer to the Website and/or the Company, as the context requires.
iii) The terms ‘Party’ or ‘Parties’ refer to the User and the Company individually and collectively.

e) The use of headings is for convenience only and shall not affect interpretation.

f) By using this Website, you agree to abide by these Terms as well as the Privacy Policy, which together constitute a legally binding agreement between you and the Company.

g) The Company reserves the right to amend or modify these Terms without prior notice. Your continued use of the Website shall be deemed acceptance of the updated Terms.

---

2. OUR SERVICES

Sugarvedaa offers herbal and wellness supplement products developed through safe, FSSAI-compliant formulations.
Products are available online through the Website and delivered across India at the prices displayed.

---

3. ELIGIBILITY

The User represents that he/she is competent to contract under the Indian Contract Act, 1872.
Persons who are minors or disqualified under applicable laws are not permitted to use this Website.

---

4. TERM

These Terms shall remain effective unless terminated by either Party.
Provisions relating to Intellectual Property, Limitation of Liability, Indemnity, and Jurisdiction shall survive termination.

---

5. TERMINATION

The Company reserves the right to suspend or terminate access to the Website without notice in case of breach of these Terms or misuse of the services.

---

6. WEBSITE FACILITIES

The Website enables Users to:
i. Access product details and descriptions.
ii. Create an account using email/social login.
iii. Purchase herbal supplements online.
iv. Receive service and promotional communications via email, SMS, or phone (Users may opt out by writing to support@sugarvedaa.com).

---

7. PAYMENTS & CHARGES

a) Payments may be made through debit/credit cards, UPI, wallets, net banking, or any other secure method available on the Website.
b) All prices are inclusive of applicable taxes.
c) Cash on Delivery orders may attract an additional charge as specified at checkout.
d) Refunds, if applicable, will be processed as per the Company’s Refund Policy.
e) The Company reserves the right to update payment policies from time to time.

---

8. USER OBLIGATIONS

Provide accurate and complete information while ordering.

Avoid fraudulent claims or unlawful activity.

Do not copy, modify, or misuse Website content.

Maintain confidentiality of login details.

Comply with all applicable laws while using the Website.

 

---

9. COMPANY OBLIGATIONS

Ensure authentic and FSSAI-compliant herbal product listings.

Dispatch orders through authorized logistics partners.

Notify Users of order status and delivery updates.

Strive for timely delivery while disclaiming liability for delays beyond control (force majeure).

 

---

10. RETURN, CANCELLATION & REFUND POLICY

Return/Replacement: Requests may be raised within 7 days of delivery for unused products in original condition. No replacement will be allowed for used products.

Cancellation: Orders may be cancelled before dispatch.

Refunds: Refunds will be initiated after quality check and processed within 5–7 working days.

---

11. INTELLECTUAL PROPERTY RIGHTS

All content, trademarks, logos, and product names under Sugarvedaa are the exclusive intellectual property of the Company.
Unauthorized reproduction, sale, or use is strictly prohibited.

---

12. LIMITATION OF LIABILITY

The Company ensures quality and authenticity of its products.
However, it shall not be liable for indirect, incidental, or consequential damages arising from the use of the Website or products.

---

13. INDEMNITY

The User agrees to indemnify and hold harmless the Company and its affiliates against any claims, damages, or losses resulting from misuse of the Website or violation of these Terms.

---

14. DISCLAIMER

All products and services are provided “as is” without any warranties, except as expressly mentioned.
Sugarvedaa products are herbal food supplements under FSSAI license, not Ayurvedic medicines.
The Company does not guarantee uninterrupted Website access or error-free operation.

---

15. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts at Dhanbad, Jharkhand.

---

FSSAI License No.: [To be updated after issuance]
© 2025 Sugarvedaa. All Rights Reserved.